I want to warn my fellow interior designers with new, small business so that they do not get caught in the same trap that I walked into. So unless you love throwing away hundreds of dollars each month, I would recommend you steer clear of Houzz Pro. Boy was I wrong! I reported them to the Better Business Bureau, but again, the contract. Then, when you are finding the software to be sub-par and you haven't had a single lead from the "marketing" (6 months and counting) and you are paying $350.00 a month and want out, they can wave the contract and say, "you signed the contract." I had been using Houzz as a homeowner from the beginning and I trusted Houzz and thought the Pro program would pay for itself. They don't care about you or your business. That reason is that they want to take as much money from you as they can. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.There is a reason why they make you bundle your marketing and project management software and ask you to sign a one year contract. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. If I do not receive this I will be contacting an attorney. I expect a termination of my contract and a full refund of the money I spent. I was not spoken with transparency or honesty. This is completely NOT true under any circumstances. Nothing I do when I search on ****** using the term Houzz custom cabinetry, NOTHING I do when I am on the HOUZZ website, only shows me and ********************. So that would, I think if we could get you set up with that, that would be great." Then she goes on.THIS IS COMPLETELY NOT TRUE. What it's going to do, is you would be ONE of 2 in that market, so, even just showing up as another cabinet pro, you are going to show up."AND HERE IS THE MAIN POINT AND PROBLEM, SHE SAYS THE FOLLOWING:"When someone in your market looks for a cabinetry professional, someone to do their custom cabinetry, or have their custom cabinetry, something to that effect, YOU ARE GOING TO COME UP ONE OF TWO IN THE ONLINE DIRECTORY. Let's take a look at what they got going on. A few moments later she says, "There is ONE other cabinetry company out there, ********************, you know them? So that's the guy doing the cabinetry, we have them listed as a cabinet company. Please notice the transcript in part, since this was a long conversation.And here I quote the conversation with her, "I can still do cabinetry for like we said, for *****, because there is ONLY ONE PRO DOING THAT."I then ask her what it looks like for the other companies as far as leads. I reached out to Houzz and they provided a recording of the conversation which I am in possession of. She made it clear that there was only one company listed under cabinets and cabinetry. This includes cabinet refacing, kitchen remodelers, custom cabinetry. I signed a contract with Houzz as a pro to begin May 1, 2023.When I spoke with *************************, the Houzz Representative, she made it clear that I would not have many competitors in my industry.
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